In the exciting world of Customer Service and Customer Experience that we find ourselves in, identity authentication is a crucial but often challenging task. Fortunately, voice biometrics has emerged...
We understand that the enforcement of the new ITC/2023 regulations for elevators is driving companies to seek innovative solutions to meet requirements and enhance customer service efficiency. In a...
This month, we’ve hopped on board with Movember to support their foundation’s mission to raise awareness for men’s health worldwide. How are we doing it? Well, we’re growing mustaches!...
Once again, we’ve come together for our annual OpenDay at our Madrid office. This open-house day has evolved into a celebration that promotes camaraderie, collaboration, and enjoyment. That’s why...
We are delighted to share the achievements and positive impact we made in September during our dedicated “Heart Month,” celebrated as part of our commitment and firm belief in...
Providing an exceptional and personalized experience is a crucial factor for good customer service. That’s why, at Plusnet, we’re helping our clients integrate solutions and new technologies that assist...
At Plusnet, we believe that every step we take can make a significant difference in the world around us. That’s why, taking advantage of World Heart Day on September...
Providing the best possible customer experience is one of the main goals of Contact Centers, where the aim is to offer unique and highly personalized experiences. Having worked in...
In the world of Contact Centers, the process of authenticating the identity of customers often involves a slow and information-intensive verification process. But that has changed thanks to voice...
Let’s imagine the employees in today’s Contact Centers: they have to handle a variety of different communication channels, engage in multiple conversations with customers that can last for days...