Providing an exceptional and personalized experience is a crucial factor for good customer service. That’s why, at Plusnet, we’re helping our clients integrate solutions and new technologies that assist in streamlining and enhancing customer interactions.
At Plusnet, we’re at the epicenter of this revolution, and we’ve already worked on and developed innovative prototypes of one of these most disruptive technologies, such as Conversational Artificial Intelligence, which is redefining customer service and the Customer Experience.
For this reason, in this article, we want to take you on a journey through the exciting capabilities that Conversational AI offers when applied to customer service and how they can revolutionize the way your company interacts with its customers.
What is Conversational AI all about?
If you’re not yet familiar with what Conversational Artificial Intelligence entails, don’t worry, here’s a brief summary of what it is and how this technology functions:
Conversational AI is based on the development of computer systems that can engage in natural language interactions and conversations with people, simulating human-like conversations. This can provide assistance in customer service.
This involves technologies such as Natural Language Processing, human language generation, or dialogue systems. All of these technologies make it possible for the systems to understand what people are saying and their needs, enabling them to generate meaningful responses and provide assistance.
Examples range from chatbots on websites to voice assistants on phones, and new capabilities are continually being developed to make interacting with these systems even easier and more comfortable for people.
Let’s get to the point: here are some examples of its capabilities
In this video, you can see some examples of Conversational AI capabilities. You’ll witness how the One Step Correction feature allows users to rectify information in a single step, how Data Provenance personalizes the experience based on user data, and how Content Extraction (Multi-Slot) enables smooth and open natural language conversations.
We invite you to see how these capabilities can change the way your customers interact with your company.
At Plusnet, we believe in transparency and practical experience. The video provides a direct window into how these capabilities can transform your customer service approach. Don’t wait any longer—hit play and discover the unlimited potential of Conversational AI!
- One Step Correction: Imagine being able to correct an error in provided information with just one step. Conversational AI allows users to rectify data provided in the last interaction with a single response. In other words, if there’s been an error with a piece of information, the user can correct it simply by indicating so.
- Data Provenance: Offering a personalized experience is essential. Thus, Conversational AI dynamically adapts to the user’s known data. For instance, if their address is a standalone house, they won’t be asked to provide the floor they live on, as it’s not relevant to the customer’s corresponding data.
- Content Extraction (Multi-Slot): Conversational AI enables users to provide multiple pieces of information in a single turn, without following a predefined order. For example, they can convey the purpose of their call and their location in the same sentence, without having to provide this information in separate turns as instructed by the Conversational AI.
These are just examples of the powerful capabilities that Conversational AI can offer to enhance customer interaction.
Real-time Analytics and Custom Prototypes
But the story doesn’t end here. Conversational AI generates valuable real-time data. You’ll receive accurate transcriptions of conversations with users, enriching your analysis and understanding of customer behavior.
Plusnet offers you more than just words. We create customized prototypes to illustrate how Conversational AI can elevate your customers’ experience.
- What’s a prototype? It’s like the examples in the previous video, but tailored to your needs. Don’t worry, it’s not connected to your real-time systems; we simulate various scenarios for you to see firsthand how it would work in a personalized use case.
- What’s a use case? A use case represents the automation of a task, such as addressing billing queries or reporting faults, all through natural language conversation. No more endless menus.
To ensure precise implementation, we propose a workshop with key members of your company. During this workshop, our team of computational linguists analyzes how we could apply Conversational AI to your specific case.
Once the approach is defined, in a matter of weeks, we’ll present you with a fully functional prototype, tailored to your needs and based on what was agreed upon during the workshop. You’ll even have access to analytics generated by the prototype.
This prototype will not only be usable but will also allow you to assess how Conversational AI can drive your business. Our goal is to assist you in obtaining the necessary resources to bring it into production.
Ready for the Conversational AI revolution?
Are you intrigued by the possibilities Conversational AI can offer your company? Tell us how you want to enhance your customers’ experience, and we’ll design a customized Conversational AI prototype. You’ll have the opportunity to experience firsthand how it works and the tangible benefits it can bring. At Plusnet, we’re committed to taking your customer service to the next level.
We invite you to join this exciting transformation!