Innovation for Customer Experience
Omnichannel Interactions
- Channel Normalization
- TTS / STT / NLU
- Textbots & Voicebots
- Interaction Context
- Smart Routing
- Unified Agent Desktop
Big Data
Analytics
Smart Business,
even Smarter Solutions
It has the best technologies integrated into your Contact Center systems, in a simple and manufacturer-independent way.
Increase customer experience and automate your processes thanks to Artificial Intelligence from leading manufacturers.
Agent Assist
Making your agents feel comfortable doing their job is a good thing. Providing them the tools to connect with customers is even better.
A central element, integrated into your architecture, that synchronizes all the technology involved in each interaction with your customers.
Get to know your customers, what they like the most about your customer service and get ahead of future interactions. No barriers between you and your clients.
Monitor and analyze your processes in real time, in an integrated way with access to historical previous interactions too.
Being with the best makes us better
At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.
- Main software manufacturers in the market
- Years of collaboration with our partners
- Knowledge and experience in coutnless projects
Being with the best makes us better
At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.
- Main software manufacturers in the market
- Years of collaboration with our partners
- Knowledge and experience in countless projects
Telefónica
Mutua Madrileña
Caser Seguros
Intelcia
Atento
Majorel
Senior Telecom
Securitas Direct
Orange Group Spain
Grupo Konecta
HomeServe
Telefónica
Mutua Madrileña
Caser Seguros
Intelcia
Atento
Majorel
Senior Telecom
Securitas Direct
Orange Group Spain
Grupo Konecta
HomeServe
News & Blog
- 01 Oct 2024
October: european Cybersecurity month and our commitment
In October, we celebrate European Cybersecurity Month, an excellent opportunity...
- 27 Sep 2024
Speech Analytics and Big Data: redefining the way Customer Service is done
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- 17 Sep 2024
From Data to Experiences: The AI-driven revolution of bots in Customer Service
Imagine a scenario where every customer service query is answered...
- 12 Sep 2024
We celebrate Programmer’s Day: a key part of the engine driving the technological future
Today, September 12, is a very special day: it's the...
- 06 Sep 2024
Cybersecurity in Contact Center: Innovation and technology go hand in hand
Digitalization is advancing by leaps and bounds, making cybersecurity a...
- 17 Jul 2024
Omnichannel Contact Center and how to achieve a fully cohesive Customer Experience
La omnicanalidad se ha convertido en una pieza clave para...