Plusnet Solutions

Innovation for Customer Experience

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BIG AI

Integrates and orchestrates multiple channels with different cognitive systems

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BIG

Integrate, standarize and simplify your CTI integrations with BIG

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thinkConnect

Leading CTI Connector for Contact Centers using Salesforce CRM

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Survey Expert Agent

Listen, personalize and build loyalty by launching surveys to your customers

Omnichannel Interactions

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  • Channel Normalization
  • TTS / STT / NLU
  • Textbots & Voicebots
  • Interaction Context
  • Smart Routing
  • Unified Agent Desktop
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Big Data
Analytics

Smart Business,
even Smarter Solutions

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It has the best technologies integrated into your Contact Center systems, in a simple and manufacturer-independent way.

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Increase customer experience and automate your processes thanks to Artificial Intelligence from leading manufacturers.

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Agent Assist

Making your agents feel comfortable doing their job is a good thing. Providing them the tools to connect with customers is even better.

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A central element, integrated into your architecture, that synchronizes all the technology involved in each interaction with your customers.

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Get to know your customers, what they like the most about your customer service and get ahead of future interactions. No barriers between you and your clients.

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Monitor and analyze your processes in real time, in an integrated way with access to historical previous interactions too.

Being with the best makes us better

At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.

  • Main software manufacturers in the market
  • Years of collaboration with our partners
  • Knowledge and experience in coutnless projects

Being with the best makes us better

At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.

  • Main software manufacturers in the market
  • Years of collaboration with our partners
  • Knowledge and experience in countless projects

News & Blog

We sponsored the Experience Avaya Spain 2023

Yesterday, on April 18th, the Experience Avaya Spain 2023 event...

We went running in solidarity for the X Madrid Race against Cancer

This is not the first popular race that we have...

We sponsor the G-Summit Iberia 2023

At this event, organized on March 16 by our technology...

The world changes, and so do we

The technological environment is, by nature, dynamic and changing, and...

Committed to Equal Opportunities and Diversity

At Plusnet Solutions we work with the objective of promoting...

We get together again at our reunion party!

After a long time without After a long time without...

Let's talk!

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