Innovation for Customer Experience





Omnichannel Interactions

- Channel Normalization
- TTS / STT / NLU
- Textbots & Voicebots
- Interaction Context
- Smart Routing
- Unified Agent Desktop

Big Data
Analytics
Smart Business,
even Smarter Solutions

It has the best technologies integrated into your Contact Center systems, in a simple and manufacturer-independent way.

Increase customer experience and automate your processes thanks to Artificial Intelligence from leading manufacturers.

Agent Assist
Making your agents feel comfortable doing their job is a good thing. Providing them the tools to connect with customers is even better.

A central element, integrated into your architecture, that synchronizes all the technology involved in each interaction with your customers.

Get to know your customers, what they like the most about your customer service and get ahead of future interactions. No barriers between you and your clients.

Monitor and analyze your processes in real time, in an integrated way with access to historical previous interactions too.
Being with the best makes us better
At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.
- Main software manufacturers in the market
- Years of collaboration with our partners
- Knowledge and experience in coutnless projects
Being with the best makes us better
At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.
- Main software manufacturers in the market
- Years of collaboration with our partners
- Knowledge and experience in countless projects















































Telefónica

Mutua Madrileña

Caser Seguros

Intelcia

Atento

Majorel

Senior Telecom

Securitas Direct

Orange Group Spain

Grupo Konecta

HomeServe
















































Telefónica

Mutua Madrileña

Caser Seguros

Intelcia

Atento

Majorel

Senior Telecom

Securitas Direct

Orange Group Spain

Grupo Konecta

HomeServe
News & Blog
- 04 Dec 2023
Plusnet Solutions and Movember: A month of unity and commitment (and mustaches)
November comes to a close, but not without leaving an...
- 27 Nov 2023
We celebrated our annual Reunion Party!
On November 24th, we celebrated our eagerly awaited annual reunion...
- 25 Nov 2023
Our strong commitment on #25N
Every November 25th, the world comes together to commemorate the...
- 20 Nov 2023
Discover how Voice Biometrics works in Contact Center
In the exciting world of Customer Service and Customer Experience...
- 06 Nov 2023
Automation and Efficiency: Conversational AI in the Elevator Sector in Light of New Customer Service Regulations
We understand that the enforcement of the new ITC/2023 regulations...
- 26 Oct 2023
Movember at Plusnet: Joining the Mustache Challenge for Men’s Health
This month, we've hopped on board with Movember to support...