Plusnet Solutions

Innovation for Customer Experience

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BIG AI

Integrates and orchestrates multiple channels with different cognitive systems

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BIG

Integrate, standarize and simplify your CTI integrations with BIG

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thinkConnect

Leading CTI Connector for Contact Centers using Salesforce CRM

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Survey Expert Agent

Listen, personalize and build loyalty by launching surveys to your customers

Omnichannel Interactions

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  • Channel Normalization
  • TTS / STT / NLU
  • Textbots & Voicebots
  • Interaction Context
  • Smart Routing
  • Unified Agent Desktop
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Big Data
Analytics

Smart Business,
even Smarter Solutions

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It has the best technologies integrated into your Contact Center systems, in a simple and manufacturer-independent way.

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Increase customer experience and automate your processes thanks to Artificial Intelligence from leading manufacturers.

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Agent Assist

Making your agents feel comfortable doing their job is a good thing. Providing them the tools to connect with customers is even better.

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A central element, integrated into your architecture, that synchronizes all the technology involved in each interaction with your customers.

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Get to know your customers, what they like the most about your customer service and get ahead of future interactions. No barriers between you and your clients.

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Monitor and analyze your processes in real time, in an integrated way with access to historical previous interactions too.

Being with the best makes us better

At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.

  • Main software manufacturers in the market
  • Years of collaboration with our partners
  • Knowledge and experience in coutnless projects

Being with the best makes us better

At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.

  • Main software manufacturers in the market
  • Years of collaboration with our partners
  • Knowledge and experience in countless projects

News & Blog

The Importance of CX in the Insurance Industry: evolution and trends

Nowadays, we are immersed in a world where customer experience...

The great power of Speech Analytics in the Contact Center

It is well known that Customer Experience has become the...

Connecting beyond the screens: we’re getting together again at OpenDay 2024

It's that time of year again! Once more, we've brought...

The transformative role of Automation and AI in Customer Experience

Automation and Artificial Intelligence (AI) have already established themselves as...

Simplifying Customer Experience with Big AI

Integrating Conversational Artificial Intelligence into customer service represents a challenge...

Transforming Employee Experience in the Contact Center

In the customer service sector, particularly in Contact Centers, much...

Let's talk!

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