Plusnet Solutions

Innovation for Customer Experience

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BIG AI

Integrates and orchestrates multiple channels with different cognitive systems

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BIG

Integrate, standarize and simplify your CTI integrations with BIG

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thinkConnect

Leading CTI Connector for Contact Centers using Salesforce CRM

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Survey Expert Agent

Listen, personalize and build loyalty by launching surveys to your customers

Omnichannel Interactions

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  • Channel Normalization
  • TTS / STT / NLU
  • Textbots & Voicebots
  • Interaction Context
  • Smart Routing
  • Unified Agent Desktop
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Big Data
Analytics

Smart Business,
even Smarter Solutions

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It has the best technologies integrated into your Contact Center systems, in a simple and manufacturer-independent way.

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Increase customer experience and automate your processes thanks to Artificial Intelligence from leading manufacturers.

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Agent Assist

Making your agents feel comfortable doing their job is a good thing. Providing them the tools to connect with customers is even better.

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A central element, integrated into your architecture, that synchronizes all the technology involved in each interaction with your customers.

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Get to know your customers, what they like the most about your customer service and get ahead of future interactions. No barriers between you and your clients.

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Monitor and analyze your processes in real time, in an integrated way with access to historical previous interactions too.

Being with the best makes us better

At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.

  • Main software manufacturers in the market
  • Years of collaboration with our partners
  • Knowledge and experience in coutnless projects

Being with the best makes us better

At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.

  • Main software manufacturers in the market
  • Years of collaboration with our partners
  • Knowledge and experience in countless projects

News & Blog

Committed to Equal Opportunities and Diversity

At Plusnet Solutions we work with the objective of promoting...

We get together again at our reunion party!

After a long time without After a long time without...

We attended the Nuance Partner eXperience Forum 2022

Today we've been at Nuance Partner eXperience Forum, an annual...

We visited the Madrid TechShow

These two days we have gone through the Madrid Techshow...

Happy Programmers Day!

Today we celebrate the World Programmers and Developers Day ?‍??‍?...

Customer Experience borns in Contact Center

There are many advances that have been made in Contact...

Let's talk!

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