Innovation for Customer Experience





Omnichannel Interactions

- Channel Normalization
- TTS / STT / NLU
- Textbots & Voicebots
- Interaction Context
- Smart Routing
- Unified Agent Desktop

Big Data
Analytics
Smart Business,
even Smarter Solutions

It has the best technologies integrated into your Contact Center systems, in a simple and manufacturer-independent way.

Increase customer experience and automate your processes thanks to Artificial Intelligence from leading manufacturers.

Agent Assist
Making your agents feel comfortable doing their job is a good thing. Providing them the tools to connect with customers is even better.

A central element, integrated into your architecture, that synchronizes all the technology involved in each interaction with your customers.

Get to know your customers, what they like the most about your customer service and get ahead of future interactions. No barriers between you and your clients.

Monitor and analyze your processes in real time, in an integrated way with access to historical previous interactions too.
Being with the best makes us better
At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.
- Main software manufacturers in the market
- Years of collaboration with our partners
- Knowledge and experience in coutnless projects
Being with the best makes us better
At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.
- Main software manufacturers in the market
- Years of collaboration with our partners
- Knowledge and experience in countless projects















































Telefónica

Mutua Madrileña

Caser Seguros

Intelcia

Atento

Majorel

Senior Telecom

Securitas Direct

Orange Group Spain

Grupo Konecta

HomeServe
















































Telefónica

Mutua Madrileña

Caser Seguros

Intelcia

Atento

Majorel

Senior Telecom

Securitas Direct

Orange Group Spain

Grupo Konecta

HomeServe
News & Blog
- 17 Mar 2023
We sponsor the G-Summit Iberia 2023
At this event, organized on March 16 by our technology...
The world changes, and so do we
The technological environment is, by nature, dynamic and changing, and...
- 13 Jan 2023
Committed to Equal Opportunities and Diversity
At Plusnet Solutions we work with the objective of promoting...
- 25 Nov 2022
We get together again at our reunion party!
After a long time without After a long time without...
- 22 Nov 2022
We attended the Nuance Partner eXperience Forum 2022
Today we've been at Nuance Partner eXperience Forum, an annual...
- 27 Oct 2022
We visited the Madrid TechShow
These two days we have gone through the Madrid Techshow...