Innovation for Customer Experience
Omnichannel Interactions
- Channel Normalization
- TTS / STT / NLU
- Textbots & Voicebots
- Interaction Context
- Smart Routing
- Unified Agent Desktop
Big Data
Analytics
Smart Business,
even Smarter Solutions
It has the best technologies integrated into your Contact Center systems, in a simple and manufacturer-independent way.
Increase customer experience and automate your processes thanks to Artificial Intelligence from leading manufacturers.
Agent Assist
Making your agents feel comfortable doing their job is a good thing. Providing them the tools to connect with customers is even better.
A central element, integrated into your architecture, that synchronizes all the technology involved in each interaction with your customers.
Get to know your customers, what they like the most about your customer service and get ahead of future interactions. No barriers between you and your clients.
Monitor and analyze your processes in real time, in an integrated way with access to historical previous interactions too.
Being with the best makes us better
At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.
- Main software manufacturers in the market
- Years of collaboration with our partners
- Knowledge and experience in coutnless projects
Being with the best makes us better
At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.
- Main software manufacturers in the market
- Years of collaboration with our partners
- Knowledge and experience in countless projects
Telefónica
Mutua Madrileña
Caser Seguros
Intelcia
Atento
Majorel
Senior Telecom
Securitas Direct
Orange Group Spain
Grupo Konecta
HomeServe
Telefónica
Mutua Madrileña
Caser Seguros
Intelcia
Atento
Majorel
Senior Telecom
Securitas Direct
Orange Group Spain
Grupo Konecta
HomeServe
News & Blog
- 25 Nov 2024
International day for the elimination of violence against women: our commitment and action this #25N
Every November 25th, the world raises its voice for the...
- 19 Nov 2024
How we celebrated our Plusnet Party 2024: A gathering to reconnect and strengthen bonds
On November 15th, our team experienced an unforgettable day at...
- 13 Nov 2024
AI trends in Customer Experience (CX): the driving force of change in 2024
Have you ever wondered how artificial intelligence (AI) is transforming...
- 28 Oct 2024
The memory challenge: how our team’s steps support people with Alzheimer’s
Did you know that music can help people remember? At...
- 21 Oct 2024
Unleashing the power of Big Data in Customer Experience
We might not be fully aware of the volume of...
- 01 Oct 2024
October: european Cybersecurity month and our commitment
In October, we celebrate European Cybersecurity Month, an excellent opportunity...