Innovation for Customer Experience
Omnichannel Interactions
- Channel Normalization
- TTS / STT / NLU
- Textbots & Voicebots
- Interaction Context
- Smart Routing
- Unified Agent Desktop
Big Data
Analytics
Smart Business,
even Smarter Solutions
It has the best technologies integrated into your Contact Center systems, in a simple and manufacturer-independent way.
Increase customer experience and automate your processes thanks to Artificial Intelligence from leading manufacturers.
Agent Assist
Making your agents feel comfortable doing their job is a good thing. Providing them the tools to connect with customers is even better.
A central element, integrated into your architecture, that synchronizes all the technology involved in each interaction with your customers.
Get to know your customers, what they like the most about your customer service and get ahead of future interactions. No barriers between you and your clients.
Monitor and analyze your processes in real time, in an integrated way with access to historical previous interactions too.
Being with the best makes us better
At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.
- Main software manufacturers in the market
- Years of collaboration with our partners
- Knowledge and experience in coutnless projects
Being with the best makes us better
At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.
- Main software manufacturers in the market
- Years of collaboration with our partners
- Knowledge and experience in countless projects
"Our experience with Plusnet Solutions, as a partner or service provider, is highly satisfactory. Aspects such as the technological expertise of its team, the execution capacity, and the understanding of our clients' business, facilitate the achievement of the quality goals that we set for ourselves as a company."
Telefónica
"We have worked together with Plusnet for more than 17 years, as an integrator of our voice solutions. In this time we have evolved our Call Center technologies to the highest level, the experience with them has been and continues to be of the highest quality, both in the technical training of its employees as well as their willingness to work."
Mutua Madrileña
"After many years working with them, I would highlight their high technical knowledge, their commitment and dedication, especially in the most complicated situations, always understanding the priorities and criticality of the moment and our business."
Caser Seguros
"They have a great technical and human capital that makes any joint collaboration a guaranteed success. Full customer orientation with an extraordinary technical focus, always being at the forefront of technology."
Intelcia
"It is a pleasure to collaborate with a team that has such a high-level technical background that not only helps us to solve the needs of the present in the most efficient possible way, but also to propose the best solutions, preparing us for future evolution."
Atento
"From our experience working with PlusNet Solutions, we highlight, without a doubt, their Customer-Centric culture together with the expert knowledge they show day by day, anticipating problems, reinforcing more and more the trust between both companies."
Majorel
"For Senior Telecom, Plusnet Solutions is synonymous with professionalism, closeness and involvement. They are always there to solve problems and thanks to their knowledge and experience, they adapt, understand and respond to all our needs."
Senior Telecom
"Working with Plusnet means having a great partnership both, with a large knowledge of Contact Center solutions, and with an expert human capital, specialized and fully aligned with our needs and business growth expectations."
Securitas Direct
"When we think about the path travelled with PlusNet, we like to highlight from our technological partner: the advanced knowledge of customer service technologies, the flexibility responding to demand, and the team's motivation and involvement in the projects. And, of course, they always find a solution to any problem."
Orange Group Spain
"We have successfully worked together with PlusNet on projects related to IVR development and Salesforce integration through their connector, thinkConnect, after which we can highlight the quality of their services and their commitment in their execution."
Grupo Konecta
"We have been working with Plusnet Solutions for years as our benchmark in consulting and solutions integration for our Contact Center systems and our CRM. We can highlight aspects such as the closeness and good treatment always received from their teams, as well as the help they provide on each project, always aligning themselves with our needs and requirements."
HomeServe
Previous
Next
"Our experience with Plusnet Solutions, as a partner or service provider, is highly satisfactory. Aspects such as the technological expertise of its team, the execution capacity, and the understanding of our clients' business, facilitate the achievement of the quality goals that we set for ourselves as a company."
Telefónica
"We have worked together with Plusnet for more than 17 years, as an integrator of our voice solutions. In this time we have evolved our Call Center technologies to the highest level, the experience with them has been and continues to be of the highest quality, both in the technical training of its employees as well as their willingness to work."
Mutua Madrileña
"After many years working with them, I would highlight their high technical knowledge, their commitment and dedication, especially in the most complicated situations, always understanding the priorities and criticality of the moment and our business."
Caser Seguros
"They have a great technical and human capital that makes any joint collaboration a guaranteed success. Full customer orientation with an extraordinary technical focus, always being at the forefront of technology."
Intelcia
"It is a pleasure to collaborate with a team that has such a high-level technical background that not only helps us to solve the needs of the present in the most efficient possible way, but also to propose the best solutions, preparing us for future evolution."
Atento
"From our experience working with PlusNet Solutions, we highlight, without a doubt, their Customer-Centric culture together with the expert knowledge they show day by day, anticipating problems, reinforcing more and more the trust between both companies."
Majorel
"For Senior Telecom, Plusnet Solutions is synonymous with professionalism, closeness and involvement. They are always there to solve problems and thanks to their knowledge and experience, they adapt, understand and respond to all our needs."
Senior Telecom
"Working with Plusnet means having a great partnership both, with a large knowledge of Contact Center solutions, and with an expert human capital, specialized and fully aligned with our needs and business growth expectations."
Securitas Direct
"When we think about the path travelled with PlusNet, we like to highlight from our technological partner: the advanced knowledge of customer service technologies, the flexibility responding to demand, and the team's motivation and involvement in the projects. And, of course, they always find a solution to any problem."
Orange Group Spain
"We have successfully worked together with PlusNet on projects related to IVR development and Salesforce integration through their connector, thinkConnect, after which we can highlight the quality of their services and their commitment in their execution."
Grupo Konecta
"We have been working with Plusnet Solutions for years as our benchmark in consulting and solutions integration for our Contact Center systems and our CRM. We can highlight aspects such as the closeness and good treatment always received from their teams, as well as the help they provide on each project, always aligning themselves with our needs and requirements."
HomeServe
Previous
Next
News & Blog
October: european Cybersecurity month and our commitment
In October, we celebrate European Cybersecurity Month, an excellent opportunity...
Speech Analytics and Big Data: redefining the way Customer Service is done
The title of this article might make you think of...
From Data to Experiences: The AI-driven revolution of bots in Customer Service
Imagine a scenario where every customer service query is answered...
We celebrate Programmer’s Day: a key part of the engine driving the technological future
Today, September 12, is a very special day: it's the...
Cybersecurity in Contact Center: Innovation and technology go hand in hand
Digitalization is advancing by leaps and bounds, making cybersecurity a...
Omnichannel Contact Center and how to achieve a fully cohesive Customer Experience
La omnicanalidad se ha convertido en una pieza clave para...
