Plusnet Solutions

Innovation for Customer Experience

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BIG AI

Integrates and orchestrates multiple channels with different cognitive systems

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BIG

Integrate, standarize and simplify your CTI integrations with BIG

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thinkConnect

Leading CTI Connector for Contact Centers using Salesforce CRM

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Survey Expert Agent

Listen, personalize and build loyalty by launching surveys to your customers

Omnichannel Interactions

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  • Channel Normalization
  • TTS / STT / NLU
  • Textbots & Voicebots
  • Interaction Context
  • Smart Routing
  • Unified Agent Desktop
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Big Data
Analytics

Smart Business,
even Smarter Solutions

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It has the best technologies integrated into your Contact Center systems, in a simple and manufacturer-independent way.

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Increase customer experience and automate your processes thanks to Artificial Intelligence from leading manufacturers.

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Agent Assist

Making your agents feel comfortable doing their job is a good thing. Providing them the tools to connect with customers is even better.

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A central element, integrated into your architecture, that synchronizes all the technology involved in each interaction with your customers.

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Get to know your customers, what they like the most about your customer service and get ahead of future interactions. No barriers between you and your clients.

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Monitor and analyze your processes in real time, in an integrated way with access to historical previous interactions too.

Being with the best makes us better

At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.

  • Main software manufacturers in the market
  • Years of collaboration with our partners
  • Knowledge and experience in coutnless projects

Being with the best makes us better

At Plusnet Solutions we believe that the best path is made with the best partners. That is why we believe in the importance of aligning ourselves with the leading companies that offer the best solutions in the Contact Center market.

  • Main software manufacturers in the market
  • Years of collaboration with our partners
  • Knowledge and experience in countless projects

News & Blog

How we celebrated our Plusnet Party 2024: A gathering to reconnect and strengthen bonds

On November 15th, our team experienced an unforgettable day at...

AI trends in Customer Experience (CX): the driving force of change in 2024

Have you ever wondered how artificial intelligence (AI) is transforming...

The memory challenge: how our team’s steps support people with Alzheimer’s

Did you know that music can help people remember? At...

Unleashing the power of Big Data in Customer Experience

We might not be fully aware of the volume of...

October: european Cybersecurity month and our commitment

In October, we celebrate European Cybersecurity Month, an excellent opportunity...

Let's talk!

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