La omnicanalidad se ha convertido en una pieza clave para ofrecer una experiencia de cliente excepcional dentro de los contact centers de cualquier empresa, sea grande o pequeña. Y...
You’ve probably heard about the new Technical Supplementary Instruction (ITC AEM 1 for Elevators) – it seems to be a hot topic in the media and has been in...
Imagine a world where every customer interaction is perfect, seamless, and personalized, regardless of the communication channel used. This is what we aspire to achieve in today’s business world,...
Nowadays, we are immersed in a world where customer experience (CX) is crucial for the success of any business. Specifically, insurance companies are currently facing a highly competitive environment...
Automation and Artificial Intelligence (AI) have already established themselves as two technological forces reshaping the landscape of customer service in companies worldwide. From intelligent virtual assistants to task automation...
Integrating Conversational Artificial Intelligence into customer service represents a challenge for many companies. Nowadays, we find the need to offer a seamless and consistent experience across all communication channels,...
In the customer service sector, particularly in Contact Centers, much emphasis is placed on the experience provided to customers. However, it’s crucial not to overlook another fundamental aspect of...
We are witnessing an unprecedented boom in the field of Generative Artificial Intelligence (Generative AI), and its impact on improving customer service is undeniable. Generative AI has evolved rapidly...
In the constant pursuit of meeting the growing expectations of customers, energy companies are increasingly turning to technologies such as Speech Analytics as a strategic tool to understand and...
In the midst of the digital age, the technological revolution in European banking is underway. At the heart of this transformation lies Artificial Intelligence (AI), a technology that is...