Listen, customize and retain your customers
Learn from your customer's opinion in a simple and transparent way
Transfer your customers to a survey without the need to involve your agents. With Survey Expert Agent you will be able to define different survey applications, both voice, and email or web, including the IVR flow of each of them. You will also have the opportunity to set configuration parameters such as questions, branches or paths, based on the customer's response.
Why Survey Expert Agent?
Create and configure voice, email or web surveys
Allows the design of IVR survey applications
Natural Language Understanding (NLU)
It is not a closed product, customizable according to your needs
Record and transcribe responses for later analysis
100% thin client, without software installations or programming code
Create and configure voice, email or web surveys
Allows the design of IVR survey applications
Natural Language Understanding (NLU)
It is not a closed product, customizable according to your needs
Record and transcribe responses for later analysis
100% thin client, without software installations or programming code
How Survey Expert
Agent works
With Survey Expert Agent, it no longer falls to agents to transfer customers to a survey after interaction. Avoid the most common problems when redirecting a customer to the satisfaction survey: the agent's own decision, system failures, forgetfulness...
Survey Expert Agent allows you to define multiple voice and web survey applications (through email surveys), including the IVR flow of each one of them, and being able to establish extensive configuration parameters such as questions and forks or paths based on customer response.
Features
Easy integration
Obtain main reports from the interface itself, or integrate the data model into your own information systems.
Email campaigns
Centralized sending of email campaigns to clients to launch web surveys.
Multi-domain
Configuration and access to data grouped by domain, department or user role.
Reports and database model
Obtain main reports from the interface itself or integrate the data model into your own information systems.
Global management
Manage all configuration from a single centralized web application.
Own development
It evolves and changes along with your needs and strategic objectives at all times.
Easy integration
Survey Expert Agent integrates easily into your systems.
Email campaigns
Centralized sending of email campaigns to clients to launch web surveys.
Multidomain
Possibility of grouping the configuration of surveys and access to data by domains and/or departments, including user roles.
Reports and database model
Obtain main reports from the interface itself or integrate the data model into your own information systems.
Global management
Manage all configuration from a single centralized web application.
Own development
It evolves and changes along with your needs and strategic objectives at all times.