A CTI connector for Salesforce
Connect your phone system
and CTI with Salesforce
thinkConnect is a CTI connector for Salesforce, developed by NTS and by Plusnet Solutions. With thinkConnect you will have a multivendor CTI integration component for Contact Center agents who use Salesforce and who are looking for an efficient, flexible, and unified tool to work with. Thanks to its 100% native integration in Salesforce and its synchronization with its Omnichannel, thinkConnect allows all agent communications to be unified, also recording all call activity and its related objects. thinkConnect can be quickly and easily configured and managed from within the Salesforce web interface.
Why thinkConnect?
100% native and integrated
with Salesforce standards
Parameterizable and compatible with any customization
Unification of agent applications in the same interface
Simple configuration tools
Designed and developed for Salesforce
Standardizes management through all channels including voice
100% native and integrated
with Salesforce standards
Parameterizable and compatible with any customization
Unification of agent applications in the same interface
Standardizes management through all channels including voice
Designed and developed for Salesforce
Standardizes management through all channels including voice
How
thinkConnect works
Its native integration enhances the call center agent experience through direct interaction with Salesforce business objects, Omnichannel, the agent console, and many details related to call closure actions and reporting.
The main benefits of the system include the native integration with Salesforce of the main CTI systems such as Avaya, Enghouse, Presence, Genesys, or Cisco; allowing agents to work with customer calls in an integrated interface, thus optimizing both their daily processes and the traceability of any management.
Connect your phone system to Salesforce easily and transparently with the #1 CTI Connector
Connect your phone system to Salesforce easily and transparently with the #1 CTI Connector
Features
Customer Experience
With CTI integration, you improve the satisfaction rate of your customers by offering a 1:1 experience.
Flexible
Total flexibility to perform parameterizations and integrations with native Salesforce objects and flows.
Call log
All calls are reflected in the system related to the appropriate Salesforce objects.
Secure communications
Communication, secured, is carried out from the agent station, without opening internal systems to the outside.
One infrastructure, multiple CTIs
Connect several voice systems, even from different technologies. thinkConnect operates through Big, our middleware.
Voice and data, different paths
The voice does not leave your infrastructure. thinkConnect only receives what is necessary without hindering the operation of your telephone system.
Customer Experience
With CTI integration, you improve the satisfaction rate of your customers by offering a 1:1 experience.
Flexible
Total flexibility to perform parameterizations and integrations with native Salesforce objects and flows.
Call log
All calls are reflected in the system related to the appropriate Salesforce objects.
Secure communications
Communication, secured, is carried out from the agent station, without opening internal systems to the outside.
One infrastructure, multiple CTIs
Connect several voice systems, even from different technologies. thinkConnect operates through Big, our middleware.
Voice and data, different paths
The voice does not leave your infrastructure. thinkConnect only receives what is necessary without hindering the operation of your telephone system.