Digitalization is advancing by leaps and bounds, making cybersecurity a fundamental pillar for any company that handles sensitive information. This is especially relevant in the realm of Contact Centers,...
Nowadays, we are immersed in a world where customer experience (CX) is crucial for the success of any business. Specifically, insurance companies are currently facing a highly competitive environment...
In the midst of the digital age, the technological revolution in European banking is underway. At the heart of this transformation lies Artificial Intelligence (AI), a technology that is...
At Plusnet, we understand that security and efficiency are fundamental in the world of banking, especially as the number of online transactions is increasing exponentially. According to the Electronic...
In the exciting world of Customer Service and Customer Experience that we find ourselves in, identity authentication is a crucial but often challenging task. Fortunately, voice biometrics has emerged...
In the world of Contact Centers, the process of authenticating the identity of customers often involves a slow and information-intensive verification process. But that has changed thanks to voice...