In the constant pursuit of meeting the growing expectations of customers, energy companies are increasingly turning to technologies such as Speech Analytics as a strategic tool to understand and...
In the exciting world of Customer Service and Customer Experience that we find ourselves in, identity authentication is a crucial but often challenging task. Fortunately, voice biometrics has emerged...
Let’s imagine the employees in today’s Contact Centers: they have to handle a variety of different communication channels, engage in multiple conversations with customers that can last for days...
Today we’ve been at Nuance Partner eXperience Forum, an annual event organized by Nuance for its network of partners. This year, it was at the Casino de Madrid, in...