Let’s imagine the employees in today’s Contact Centers: they have to handle a variety of different communication channels, engage in multiple conversations with customers that can last for days...
Today we’ve been at Nuance Partner eXperience Forum, an annual event organized by Nuance for its network of partners. This year, it was at the Casino de Madrid, in...
There are many advances that have been made in Contact Centers, and today the role they have in the experience of customers linked to brands is crucial. To a...
We are very happy to announce that we are now part of the Twilio Partner Program. This partnership reaffirms Plusnet’s goal of providing its customers with the best options...