We might not be fully aware of the volume of information generated by a Contact Center. Every interaction, from the type of inquiry to the duration of calls, provides...
The title of this article might make you think of digital transformation, and it does, but don’t stop there. We don’t need to reiterate that technologies like Speech Analytics...
It is well known that Customer Experience has become the heart of any successful business strategy today, and that, for any company, having innovative tools that allow us to...
In the constant pursuit of meeting the growing expectations of customers, energy companies are increasingly turning to technologies such as Speech Analytics as a strategic tool to understand and...