Automation and Artificial Intelligence (AI) have already established themselves as two technological forces reshaping the landscape of customer service in companies worldwide. From intelligent virtual assistants to task automation...
Integrating Conversational Artificial Intelligence into customer service represents a challenge for many companies. Nowadays, we find the need to offer a seamless and consistent experience across all communication channels,...
In the customer service sector, particularly in Contact Centers, much emphasis is placed on the experience provided to customers. However, it’s crucial not to overlook another fundamental aspect of...
A month ago, we embarked on a new charitable project organized internally at Plusnet Solutions, and today we wanted to summarize it and reflect on the achievements we have...
On the International Trans Visibility Day, we want to reaffirm our commitment at Plusnet Solutions to building inclusive and respectful spaces. In our company, we firmly believe in effective...
We are witnessing an unprecedented boom in the field of Generative Artificial Intelligence (Generative AI), and its impact on improving customer service is undeniable. Generative AI has evolved rapidly...
On a day like today, Plusnet Solutions joins the celebration of International Women’s Day on this 8th of March, a day that invites us to reflect on the importance...
Every year, at Plusnet Solutions, we seek to assist causes or foundations in real need through our charity challenges. That’s why this March, we’re dedicating our challenge in support...
In the constant pursuit of meeting the growing expectations of customers, energy companies are increasingly turning to technologies such as Speech Analytics as a strategic tool to understand and...
Evolutio, a technological company specializing in cloud services integration, whose main shareholder is the independent private equity firm Portobello Capital, has announced today the acquisition of the Spanish technology...