You’ve probably heard about the new Technical Supplementary Instruction (ITC AEM 1 for Elevators) – it seems to be a hot topic in the media and has been in...
With summer already in full swing, Plusnet has wrapped up our latest solidarity initiative, held throughout the month of June. It has been another step in our journey towards...
At Plusnet Solutions, every day is an opportunity to celebrate diversity, inclusion, and love in all its forms. This year, on the occasion of Pride Day 2024, we want...
Imagine a world where every customer interaction is perfect, seamless, and personalized, regardless of the communication channel used. This is what we aspire to achieve in today’s business world,...
Nowadays, we are immersed in a world where customer experience (CX) is crucial for the success of any business. Specifically, insurance companies are currently facing a highly competitive environment...
It is well known that Customer Experience has become the heart of any successful business strategy today, and that, for any company, having innovative tools that allow us to...
It’s that time of year again! Once more, we’ve brought our iconic OpenDay to life at our Madrid offices. What makes this day so special? Let me tell you...
Automation and Artificial Intelligence (AI) have already established themselves as two technological forces reshaping the landscape of customer service in companies worldwide. From intelligent virtual assistants to task automation...
Integrating Conversational Artificial Intelligence into customer service represents a challenge for many companies. Nowadays, we find the need to offer a seamless and consistent experience across all communication channels,...
In the customer service sector, particularly in Contact Centers, much emphasis is placed on the experience provided to customers. However, it’s crucial not to overlook another fundamental aspect of...