Have you ever wondered what a world where every customer interaction is smooth, personalized, and perfect would look like, regardless of whether we communicate via phone, chat, or even...
Did you know that over 52% of users believe companies should act based on customer feedback? With Survey Expert Agent (SEA), you can automate the collection of satisfaction surveys...
AI and data enhance the employee experience in contact centers by eliminating repetitive tasks and boosting job satisfaction. At Plusnet Solutions, we integrate AI, automation, and data to empower...
Conversational AI is transforming customer experience, but its true value lies in personalization and optimization. At Plusnet Solutions, we combine advanced technology with human expertise to fine-tune, train, and...
Discover how artificial intelligence is revolutionizing customer experience in Contact Centers with the most relevant AI trends and impactful data.
We might not be fully aware of the volume of information generated by a Contact Center. Every interaction, from the type of inquiry to the duration of calls, provides...
Imagine a scenario where every customer service query is answered quickly, accurately, and personally, without the frustration of long wait times… Sounds good, right? Well, in reality, this scenario...
La omnicanalidad se ha convertido en una pieza clave para ofrecer una experiencia de cliente excepcional dentro de los contact centers de cualquier empresa, sea grande o pequeña. Y...
You’ve probably heard about the new Technical Supplementary Instruction (ITC AEM 1 for Elevators) – it seems to be a hot topic in the media and has been in...
Imagine a world where every customer interaction is perfect, seamless, and personalized, regardless of the communication channel used. This is what we aspire to achieve in today’s business world,...