Discover how artificial intelligence is revolutionizing customer experience in Contact Centers with the most relevant AI trends and impactful data.
We might not be fully aware of the volume of information generated by a Contact Center. Every interaction, from the type of inquiry to the duration of calls, provides...
Imagine a scenario where every customer service query is answered quickly, accurately, and personally, without the frustration of long wait times… Sounds good, right? Well, in reality, this scenario...
La omnicanalidad se ha convertido en una pieza clave para ofrecer una experiencia de cliente excepcional dentro de los contact centers de cualquier empresa, sea grande o pequeña. Y...
You’ve probably heard about the new Technical Supplementary Instruction (ITC AEM 1 for Elevators) – it seems to be a hot topic in the media and has been in...
Imagine a world where every customer interaction is perfect, seamless, and personalized, regardless of the communication channel used. This is what we aspire to achieve in today’s business world,...
Nowadays, we are immersed in a world where customer experience (CX) is crucial for the success of any business. Specifically, insurance companies are currently facing a highly competitive environment...
It is well known that Customer Experience has become the heart of any successful business strategy today, and that, for any company, having innovative tools that allow us to...
Automation and Artificial Intelligence (AI) have already established themselves as two technological forces reshaping the landscape of customer service in companies worldwide. From intelligent virtual assistants to task automation...
Integrating Conversational Artificial Intelligence into customer service represents a challenge for many companies. Nowadays, we find the need to offer a seamless and consistent experience across all communication channels,...