As 2024 comes to a close, at Plusnet Solutions, we want to take a moment to reflect on and celebrate a year filled with progress, growth, and shared accomplishments.
In 2024, Plusnet Solutions strengthened its commitment to information security through a continuous training program and the renewal of the ISO/IEC 27001:2022 certification. This year has been crucial in...
International day for the elimination of violence against women: our commitment and action this #25N
Every November 25th, the world raises its voice for the International day for the elimination of violence against women. This is a date that not only calls us to...
On November 15th, the Plusnet Solutions team had an unforgettable day at Plusnet Party 2024, held at Casa Suecia in Madrid. With spectacular views, a secret bar inspired by...
Discover how artificial intelligence is revolutionizing customer experience in Contact Centers with the most relevant AI trends and impactful data.
Did you know that music can help people remember? At Plusnet Solutions, we love technology, but we also understand that some things go beyond the digital world. That’s why...
We might not be fully aware of the volume of information generated by a Contact Center. Every interaction, from the type of inquiry to the duration of calls, provides...
In October, we celebrate European Cybersecurity Month, an excellent opportunity to reflect on the importance of protecting our information and systems in an increasingly digital world. Cybersecurity is not...
The title of this article might make you think of digital transformation, and it does, but don’t stop there. We don’t need to reiterate that technologies like Speech Analytics...
Imagine a scenario where every customer service query is answered quickly, accurately, and personally, without the frustration of long wait times… Sounds good, right? Well, in reality, this scenario...