Today, March 8th, we celebrate International Women’s Day, a date that invites us to reflect and applaud the achievements of women worldwide, especially in sectors like technology, where their...
Have you ever wondered what a world where every customer interaction is smooth, personalized, and perfect would look like, regardless of whether we communicate via phone, chat, or even...
Did you know that over 52% of users believe companies should act based on customer feedback? With Survey Expert Agent (SEA), you can automate the collection of satisfaction surveys...
AI and data enhance the employee experience in contact centers by eliminating repetitive tasks and boosting job satisfaction. At Plusnet Solutions, we integrate AI, automation, and data to empower...
Conversational AI is transforming customer experience, but its true value lies in personalization and optimization. At Plusnet Solutions, we combine advanced technology with human expertise to fine-tune, train, and...
As 2024 comes to a close, at Plusnet Solutions, we want to take a moment to reflect on and celebrate a year filled with progress, growth, and shared accomplishments.
In 2024, Plusnet Solutions strengthened its commitment to information security through a continuous training program and the renewal of the ISO/IEC 27001:2022 certification. This year has been crucial in...
International day for the elimination of violence against women: our commitment and action this #25N
Every November 25th, the world raises its voice for the International day for the elimination of violence against women. This is a date that not only calls us to...
On November 15th, the Plusnet Solutions team had an unforgettable day at Plusnet Party 2024, held at Casa Suecia in Madrid. With spectacular views, a secret bar inspired by...
Discover how artificial intelligence is revolutionizing customer experience in Contact Centers with the most relevant AI trends and impactful data.