On November 15th, the Plusnet Solutions team had an unforgettable day at Plusnet Party 2024, held at Casa Suecia in Madrid. With spectacular views, a secret bar inspired by...
Discover how artificial intelligence is revolutionizing customer experience in Contact Centers with the most relevant AI trends and impactful data.
Did you know that music can help people remember? At Plusnet Solutions, we love technology, but we also understand that some things go beyond the digital world. That’s why...
We might not be fully aware of the volume of information generated by a Contact Center. Every interaction, from the type of inquiry to the duration of calls, provides...
In October, we celebrate European Cybersecurity Month, an excellent opportunity to reflect on the importance of protecting our information and systems in an increasingly digital world. Cybersecurity is not...
The title of this article might make you think of digital transformation, and it does, but don’t stop there. We don’t need to reiterate that technologies like Speech Analytics...
Imagine a scenario where every customer service query is answered quickly, accurately, and personally, without the frustration of long wait times… Sounds good, right? Well, in reality, this scenario...
Today, September 12, is a very special day: it’s the worldwide celebration of Programmer’s Day. At Plusnet Solutions, we want to honor those who, with their talent and hard...
Digitalization is advancing by leaps and bounds, making cybersecurity a fundamental pillar for any company that handles sensitive information. This is especially relevant in the realm of Contact Centers,...
La omnicanalidad se ha convertido en una pieza clave para ofrecer una experiencia de cliente excepcional dentro de los contact centers de cualquier empresa, sea grande o pequeña. Y...