We might not be fully aware of the volume of information generated by a Contact Center. Every interaction, from the type of inquiry to the duration of calls, provides...
The title of this article might make you think of digital transformation, and it does, but don’t stop there. We don’t need to reiterate that technologies like Speech Analytics...
Imagine a scenario where every customer service query is answered quickly, accurately, and personally, without the frustration of long wait times… Sounds good, right? Well, in reality, this scenario...