Big, the big brother of integration technologies
Integrate, Standardize and Simplify your CTI integrations with Big
Big is a framework developed by Plusnet that provides multi-vendor CTI services, embeddable in other client applications through standard web technologies and can be accessed through standard restful libraries in an integrated way.
With Big you can integrate the different technologies that you have in your Contact Center with your applications, own systems, and business environments.
Why Big?
Standardize and simplify your CTI integrations
Allows the CTI integration, or the integration solution, to become independent from the manufacturer
Evolve with new features
Embeddable within high availability web architectures
Developed 100% with standard web technologies such as RESTful API and WSS (webSecureSockets)
Allows access from any service to functionalities of CTI (CRM)
Standardize and simplify your CTI integrations
Allows the CTI integration, or the integration solution, to become independent from the manufacturer
Evolve with new features
Embeddable within high availability web architectures
Developed 100% with standard web technologies such as RESTful API and WSS (webSecureSockets)
Allows access from any service to functionalities of CTI (CRM)
How Big works
Big connects solutions, bridges between them, and hosts third-party application integrations (customer-owned, added from Salesforce, CRM, or third-party) to unify them.
These services can be integrated into other client applications (thin/thick) through standard web technologies, small widgets or more monolithic platforms with integrated CTI.
Architecture
Features
Multiplatform
It makes use of CTIXML, a markup language that allows independent development of the platform and standardize it.
Code control
It makes the CTI engine independent of the client interface, making the CTI product you use transparent to the global solution .
360º Customer connection
Designed for a modular deployment and redundant in a highly available web architecture.
Systems independence
BIG's philosophy is to make the CTI engine used independent of the client interface, facilitating the integration work (screen pop, ...)
Robust and safe
Proven productivity in Contact Centers with more than 10,000 extensions and in environments with distributed location.
Open framework
Allows access to CTI functionalities to any client, be it a browser, mobile application, or a business process.
Multiplatform
It makes use of CTIXML, a markup language that allows independent development of the platform and standardize it.
Code control
It makes the CTI engine independent of the client interface, making the CTI product you use transparent to the global solution .
360º Customer connection
Designed for a modular deployment and redundant in a highly available web architecture.
Systems independence
BIG's philosophy is to make the CTI engine used independent of the client interface, facilitating the integration work (screen pop, ...)
Robust and safe
Proven productivity in Contact Centers with more than 10,000 extensions and in environments with distributed location.
Open framework
Allows access to CTI functionalities to any client, be it a browser, mobile application, or a business process.