The title of this article might make you think of digital transformation, and it does, but don’t stop there. We don’t need to reiterate that technologies like Speech Analytics...
Imagine a scenario where every customer service query is answered quickly, accurately, and personally, without the frustration of long wait times… Sounds good, right? Well, in reality, this scenario...
Today, September 12, is a very special day: it’s the worldwide celebration of Programmer’s Day. At Plusnet Solutions, we want to honor those who, with their talent and hard...
Digitalization is advancing by leaps and bounds, making cybersecurity a fundamental pillar for any company that handles sensitive information. This is especially relevant in the realm of Contact Centers,...