It is well known that Customer Experience has become the heart of any successful business strategy today, and that, for any company, having innovative tools that allow us to...
It’s that time of year again! Once more, we’ve brought our iconic OpenDay to life at our Madrid offices. What makes this day so special? Let me tell you...
Automation and Artificial Intelligence (AI) have already established themselves as two technological forces reshaping the landscape of customer service in companies worldwide. From intelligent virtual assistants to task automation...
Integrating Conversational Artificial Intelligence into customer service represents a challenge for many companies. Nowadays, we find the need to offer a seamless and consistent experience across all communication channels,...