We understand that the enforcement of the new ITC/2023 regulations for elevators is driving companies to seek innovative solutions to meet requirements and enhance customer service efficiency. In a sector where the customer experience and efficient incident management are paramount, we believe that Conversational Artificial Intelligence can play a pivotal role in the near future for these companies.
With over 20 years of experience in the field, Plusnet Solutions is here to assist you in automating and managing communications and customer service processes. Here’s how we do it:
Regulatory compliance and intelligent automation
The ITC/2023 regulations introduce new standards and requirements for the elevator sector, including the need to enhance customer service and incident management. In this context, Plusnet Solutions offers a solution based on Conversational Artificial Intelligence to automate the reception and management of all elevator-related communications.
Collaboration in requirement definition
Working with us means collaborating in defining what your company needs to meet the new regulations. Our team of experts delves into the analysis of use cases that can benefit from automation, identifies integration needs with the backend, and designs the most suitable dialogue style for your company.
Implementation process
Our implementation of Conversational AI for the elevator sector follows a well-defined process:
- Analysis: In this phase, we identify use cases that can benefit from automation. We also evaluate integration with existing systems and design conversation flows tailored to your specific needs.
- Development: Our team constructs and implements use cases with a focus on improving the user experience and cost optimization through automation.
- Testing: We conduct rigorous testing in multiple environments to ensure the proper functioning and effectiveness of the solution.
- Production Transition: Once the previous stages are completed, we work in coordination with you to transition the solution to production gradually and under control.
Benefits of Conversational AI in the elevator sector
Implementing a conversational agent in the elevator sector brings multiple benefits:
- Automation of customer service and incident management, enabling efficient compliance with regulations.
- Reduction of operational costs by eliminating the need for human personnel to handle repetitive tasks.
- Quick and accurate responses to user inquiries, enhancing customer satisfaction.
- Data recording and analysis for more informed decision-making.
We are committed to helping you comply with regulations and improve your customer service efficiency through Conversational AI. Contact us and discover how our experience and technology can elevate your company to the next level in customer service and incident management.
The future of customer service in the elevator sector has arrived. Let’s talk!